Question 1

Does Finvo replace MyInvois?

Accepted Answer

No. MyInvois remains the official government endpoint. Finvo is a workflow layer around imports, validation, submission status, corrections and audit history.

Question 2

Do clients need to change accounting software?

Accepted Answer

No. Clients can keep Excel, SQL Account, AutoCount, QNE, Bukku, Xero, POS exports, ERP exports or custom billing systems. Finvo can work with agreed file exports and mappings.

Question 3

Can accounting firms manage multiple clients?

Accepted Answer

The accounting-firm pilot is designed around managing MyInvois work across separate client companies without mixing their records.

Question 4

Does Finvo replace AutoCount, SQL, Bukku, Xero, or ERP?

Accepted Answer

No. Finvo can work alongside those systems using agreed file exports and mappings. File mappings should not be described as native integrations.

Question 5

What happens if an invoice is rejected?

Accepted Answer

Finvo surfaces available validation and rejection information, records the correction workflow and retains action history. Human review and approval remain required.

Question 6

Does Finvo guarantee LHDN acceptance?

Accepted Answer

No. Finvo provides workflow support and product guidance. It does not replace professional tax advice or official LHDN guidance.

Question 7

How does the pilot work?

Accepted Answer

Start with 2-5 separate client entities for six weeks. Map agreed files, walk staff through the workflow, review weekly and decide whether to expand.

Question 8

Does Finvo automatically correct rejected invoices?

Accepted Answer

No. Finvo does not imply silent or automatic correction. Human review and approval remain required.

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